Company: Mobily
Employment Type: Full Time
Education Level: Diploma
Experience: 3 Years
Job Type: Customer Service
Job Summary: Navigating Performance Excellence
CUSTOMER CARE REPORTING OFFICER SAUDI ARABIA: In the dynamic world of Saudi Arabia, Mobily is looking for a customer Care Reporting Officer to employ the force of information in upgrading client support greatness. As a vital participant in the telecom area, Mobily has been a pioneer since its beginning in 2005, reliably setting benchmarks in development and development.
As a Customer Care Reporting Officer at Mobily, your job is significant in guaranteeing performance greatness through insightful data analysis. Customer Care Reporting Officer’s key responsibilities are regularly reviewed, specialized reports are written, and performance analysis is one of the primary responsibilities. An essential viewpoint includes planning call volume analysis to work with exact headcount forecasting.
Key Responsibilities:
When it comes to performing performance analysis, the Customer Care Reporting Officer is very important. Investigate the nuances that cause KPI deviations by diving into intricate performance metrics. Past routine announcing, the job includes making specific reports custom-made to the necessities of the supervisory group. Month-to-month surveys of Client Care KPIs are fundamental, furnishing a heartbeat mind arrangement with organizational objectives.
Performance Analysis: Dig into execution measurements, distinguishing foundations for deviations in designated KPIs.
Specific Reports: Plan specific reports as mentioned by the supervisory crew, adding to vital independent direction.
Monthly KPI Reviews: Lead month-to-month audits of Client Care KPIs, guaranteeing arrangement with hierarchical objectives.
Call Volume Investigation: Give bits of knowledge into call volume examination, assuming an essential part in precise headcount gauging.
Data Collection and Analysis: Gather crude information from different frameworks, using it for inside and out examination supporting dynamic cycles.
The Executive’s Reports: Get ready every day, week after week, and month to month the board provides details regarding KPIs, offering an extensive outline of functional execution.
MIS Reports Improvement: Foster Administration Data Framework (MIS) reports, directing important investigations for every single functional figure.
Specially appointed Liabilities: Attempt extra liabilities as expected by more elevated levels of management.
Set out on a journey with Mobily, adding to its heritage as a significant pioneer in the Telecom area locally, provincially, and universally. Be essential for an organization that supports contests as well as changes social obligation ideas in the Realm.
Strategic Insights: Call Volume Analysis and Headcount Forecasting
In the unique domain of customer care, expecting call volumes is essential. The official adds to headcount determining by giving nuanced call volume examinations. Mobily is well-equipped to handle customer inquiries as a result of this strategic foresight, fostering operational agility.
Skills Spotlight: At the core of this job is the authority of customer care data analysis. The ideal candidate brings specialized capability and a sharp comprehension of the telecom business. The candidate, who has a finance, statistics, or business management background, is well-suited to enhance decision-making processes through insightful analysis.
Educational Nexus: Bridging Theory and Telecom Innovation
Mobily perceives the significance of a robust educational foundation. Applications are encouraged from candidates with statistics, finance, or business management experience. The assembly of hypothetical information and viable telecom advancement is the recipe for progress in this powerful job.
About Mobily: Mobily’s process is inseparable from telecom greatness. From its launch in 2005, the organization has redefined industry ideas and supported rivalry through pivotal drives. Past telecom ability, Mobily has been a catalyst for transforming social responsibility standards in the Kingdom.
The culmination of Insights: Crafting Operational Excellence: The job is more than just routine reporting; it’s tied in with creating functional greatness. The Customer Care Reporting Officer is in charge of providing insights that can be implemented, from gathering raw data to creating MIS reports. Every day, week-by-week, and month-to-month reports become material for displaying Mobily’s obligation to functional splendor.
Ad Hoc Responsibilities: Adaptability is key, The officer is responsible for performing tasks and ad hoc responsibilities as guided and commanded by higher authorities. This dynamic environment makes sure that the job is not only about sticking to some specific responsibilities and roles but also being proactive and contributing to Mobily’s ever-green landscape.
HOW TO APPLY:
Go to the official website of Edarabia and search for Customer Care Reporting Officer, Apply through the online method.